Privacy Policy

Last Updated October 5, 2025

Graff Trading FZCO (“we,” “our,” or “us”) operates the website www.grafftradinguae.com (the “Website”).
We are committed to protecting your privacy and ensuring the security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our Website or communicate with us.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information when you:

Fill out contact forms
Request a quotation
Communicate with us via WhatsApp, email, or phone
Submit business documents or inquiries
Subscribe to updates or newsletters

This may include:

Name
Phone number
Email address
Company name
Trade license or business documents
Shipping details
Any message or inquiry you submit

1.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referral sources

We use cookies and similar tracking technologies for analytics and site functionality.

2. How We Use Your Information

We may use your information to:

Respond to your inquiries or quotations
Communicate with you regarding business opportunities
Provide sourcing, trading, or logistics services
Improve our Website and user experience
Prevent fraudulent or unauthorized activity
Comply with UAE laws, customs regulations, or compliance requirements

We do not sell your data to any third party.

3. Sharing of Information

We may share your information only when necessary:

With logistics partners, inspectors, or suppliers required to process your request
With customs authorities or government bodies if legally required
With service providers who help us operate our Website, CRM, or communications
To enforce our rights, prevent fraud, or comply with legal obligations

All third parties are required to maintain confidentiality.

4. Data Storage & Security

Your information is stored using secure servers and systems.
We take reasonable technical and organizational measures to protect your data from:

Loss
Unauthorized access
Alteration
Disclosure

However, no data transmission online can be guaranteed 100% secure.

5. International Data Transfers

Because Graff Trading FZCO operates internationally, your information may be processed in:

The United Arab Emirates
Canada
Other countries where our partners or suppliers operate

We take reasonable steps to ensure all transfers comply with relevant data protection laws.

6. Your Rights

Depending on your jurisdiction, you may request:

Access to your personal data
Correction or update of your data
Deletion of your information (unless we must keep it for legal reasons)
Withdrawal of consent for marketing communications

To request any of the above, contact us at:
jack@grafftradinguae.com

7. Retention of Information

We retain personal data only for as long as necessary to:

Fulfill the purpose it was collected for
Comply with UAE laws and business record requirements
Resolve disputes or enforce agreements

8. Cookies & Tracking Technologies

We may use:

Essential cookies
Performance/analytics cookies
Third-party tools such as Google Analytics

You can disable cookies in your browser settings, although doing so may affect Website functionality.

9. Third-Party Links

Our Website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those websites.

10. WhatsApp & Electronic Communication Disclosure

If you contact us through WhatsApp, email, or phone:

Your messages may be stored for business and compliance purposes
WhatsApp and email providers may also process your data according to their own policies

By messaging us, you consent to receiving replies and updates.

11. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
The updated version will be posted on this page with a new “Last Updated” date.

12. Contact Us

For questions about this Privacy Policy or data handling practices, contact us:

Graff Trading FZCO
Dubai, United Arab Emirates
Email: jack@grafftradinguae.com
Phone/WhatsApp: +1 905-330-2859